
08/13/2026
Relentless Hospitality: The Client Leadership Advantage That AI Can’t Replicate
In this installment of our Ei series, Monica Jakubiak argues that trust, not technology, is the real competitive edge in client relationships. Drawing on 25+ years leading client strategy, she introduces "relentless hospitality" and makes the case for why judgment and candor matter more than ever as AI accelerates everything else in marketing.



























